Returns Policy - Please See our Returns Policy Page
Do you have a low price guarantee?
No. We strive to have the lowest prices on our items everyday, making a price match program unnecessary. Many of our competitors have far higher prices and will offer to match our prices after you order from them, and you have to contact them after you've purchased. Why hassle with all of that when you can buy from us and get the lowest price up front?
Our prices do change, and we may raise or lower prices at any time.
Do you have a catalog?
To keep our prices down and offer up to 40% off MSRP everyday, we do not have a print catalog. Plus our inventory changes so frequently that we just couldn't keep a print catalog current like we can with our website.
Do you ship to Canada or internationally?
At this time, Wedding Favors Unlimited ships only with in the continental U.S.
Can I buy more than one item at a time?
Yes! Simply add the item(s) to your cart. Note that because each favor has different shipping options, shipping times, personalization options, etc. you will need to provide that information for each item you purchase. If you are shipping multiple similar items to the same address, your shipping may be reduced. Actual shipping charges will be shown after an item is added to your cart.
Can I personalize my item / order?
Some items include optional personalization, either included in the price or as an additional charge. Any item that offers personalization will be clearly indicated in the product description, as well as during the checkout process. For those items, the personalization font, format, layout, etc. is only available as shown. Please pay particular attention to the layout. For example when requesting a monogram vs. initials, if the name is Jason Forrest Brown, initials are JFB, whereas the monogram would be JBF.
Actual shipping will always be shown in the shopping cart. Our shipping charges are UPS actual rates which is based on quantity, item weight, and shipping destination. In order to deliver your products as fast as possible and keep our prices low, we ship our products directly from the manufacturer. When you purchase products from multiple brands, we charge separate shipping fees as these items must be shipped separately. You can save money by purchasing related products from fewer brands. Because we can combine your purchase into fewer shipments, your ship costs will be lower.
We work with the top brands throughout the country to give you access to the largest selection of favors and accessories for your wedding or other event. When shopping on our website, we offer several ways to identify our brands:
How long after I place my order will I receive it?
Most non-personalized orders are shipped out in 3-5 business days. Extremely large orders may take up to 2 weeks depending on product availability. For favors with personalized tags, please allow 5-8 business days for processing. For each item, we will provide you with an estimated delivery date before you order. Look for the "Ship Costs/Times" on the individual product page to get delivery estimate times based on your address even before you put it in your shopping cart. Note that orders over a certain dollar threshold may require a signature for delivery.
Is the product I want in stock?
We strive to keep our website up-to-date with our latest stock status. If an item is in stock, it will be available to purchase on our site. If an item is out of stock, we will indicate that on the product page. We do not allow orders for out of stock/backorderd products. However, you can add an out of stock item to your "wish list" and be notified via email when the product is back in stock.
Occasionally due to demand, we may have a rare case where the product shows as available but is actually out of stock. Should this occur, we will contact you immediately to determine how you wish to proceed. Often times, the product will be back in stock within a week or two so we can just hold your order and deliver it as soon as it comes in. However, you will be given the option to either change to a new product, wait for the backordered product to come in, or cancel the order completely.
Can I pay extra to get my order faster using expedited shipping?
At this time, we do not offer an expedited shipping option. We always encourage our customers to order early to make sure the favors arrive in plenty of time.
How do I track my order?
You will receive a shipment confirmation via e-mail normally within one business day of your package shipping that will include a link for tracking. You can also visit our order status page anytime to get the latest information.
Can I order favor samples?
In most cases, yes! Most of our favors now have an option to buy a single quantity as a sample. Just look for the "Sample Size" option for the item you wish to buy. Note that if there is no sample option, then it is currently not available for that design. Also, all sample orders must be placed online (no phone orders for samples) and only 1 sample of a design can be ordered. Multiple orders for samples beyond 5 are subject to cancellation. You cannot order both a sample and a regular quantity of the same item. Please note that samples cannot be returned.
Can I order less than the minimum quantity?
In most cases, yes! Most of our favors now have an option to buy a single quantity as a sample. Just look for the "Sample Size" option for the item you wish to buy. Note that if there is no sample option, then it is currently not available for that design.
What kind of payment methods do you accept?
We accept major credit cards including American Express, Discover, MasterCard, and Visa. For Visa and Mastercard, the credit card must be issued by a US or Canadian institution in order for us to process and accept your order. We do not accept gift cards (e.g., Visa gift cards), money orders, cash, or personal checks.
Why do I get an Address Verification (AVS) error when trying to order with my credit card?
As an additional security measure, we make sure that the billing address you provide matches the address on your credit card statement. Double-check and be sure that you are using the correct billing address, especially for corporate credit cards. If you have recently moved, your credit card company may not have updated your information yet. If you have not moved or continue to get an AVS error, we recommend that you call the toll-free number on the back of your credit card. The credit card issuer should be able to help you with the AVS error.
Why do I need to submit a Credit Card Authorization form?
At our discretion, large orders being delivered to an address other than the billing address (that has an AVS match to the credit card being used) may require a credit card authorization form. We may also require an adult signature for delivery. We will inform you if your order requires this extra authorization.
Any orders that are not yet processed can be cancelled.If you must cancel your order please contact us by telephone and via e-mail immediately. (1-866-998-9595). Telephoning or e-mailing us will help insure the cancellation of your order and prevent unwanted charges and shipments. If an order is already boxed for shipment or already left our facility, we cannot cancel the order. We will provide a confirmation via e-mail when your order has been cancelled. After hours instructions can be left on our voicemail and we will then email or call you back to confirm your cancellation. Any engraved or personalized item cannot be cancelled or refunded once it has been engraved or shipped.
Any orders that are refused delivery by customer without prior written notification to us will be subjected to a 25% re-stocking fee. All cancelled orders must have written email confirmation from us that the order has been cancelled.
What happens if I give the wrong shipping address? (Note: We cannot deliver to PO boxes)
Please be sure to include all pertinent information such as apartment numbers at checkout. An incorrect or incomplete shipping address will likely experience delivery delays. If the address problem can be corrected before the product leaves our facility, then there is no charge. However, changes made enroute will be charged up to $25 for the change of address fee that UPS charges us. If a product is completely returned to us because of a bad address, we can reship the items to the corrected address for a fee equal to the shipping charges that were assessed on the original order. If the order is returned because of a bad address and the customer refuses to take delivery at an alternate address, the 25% restocking fee will apply. For perishable and personalized items that are not reshipped to an alternate address, a 100% fee will apply and no refunds can be issued.
Wedding Favors Unlimited is confident that you will be happy with your order and we back it up with our guarantee so that you can be confident when placing your order with us. Please see our guarantee page for more details
What is your Return Policy? (Please read this section carefully)
Wedding Favors Unlimited offers easy returns and no restocking fees for returns made within 14 days on all orders placed through the www.weddingfavorsunlimited.com website. We are committed to providing quality products at affordable prices. Your satisfaction is our top priority and we want you to be happy with your order. So in the rare instance that you are not completely satisfied with your purchase, we will be happy to take it back. Please note that exceptions may apply to personalized items and perishable food. See our returns page for detailed information.
Will you share my personal information with other companies?
Is it safe to use my credit card to order online?
Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet during the ordering process. When your browser is in secure mode, you will notice an unbroken key or lock icon at the bottom of the browser window. We do not store or retain any credit card information on our servers.