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| Do you have a low price guarantee? |
| No. We strive to have the lowest prices on our items everyday, making a price match program unnecessary. Many of our competitors have far higher prices and will offer to match our prices after you order from them, and you have to contact them after you've purchased. Why hassle with all of that when you can buy from us and get the lowest price up front? Our prices do change, and we may raise or lower prices at any time. |
| Do you have a catalog? |
| To keep our prices down and offer items 15 to 25% off MSRP everyday, we do not have a print catalog. Plus our inventory changes so frequently that we just couldn't keep a print catalog current like we can with our website. |
| Do you ship to Canada or internationally? |
| At this time, Wedding Favors Unlimited ships only with in the continental U.S. |
| Can I buy more than one item at a time? |
| Yes! Simply add the item(s) to your cart. Note that because each favor has different shipping options, shipping times, personalization options, etc. you will need to provide that information for each item you purchase. If you are shipping multiple similar items to the same address, your shipping may be reduced. Actual shipping charges will be shown after an item is added to your cart. |
| Can I personalize my item / order? |
| Some items include optional personalization, either included in the price or as an additional charge. Any item that offers personalization will be clearly indicated in the product description, as well as during the checkout process. For those items, the personalization font, format, layout, etc. is only available as shown. Please pay particular attention to the layout. For example when requesting a monogram vs. initials, if the name is Jason Forrest Brown, initials are JFB, whereas the monogram would be JBF. |
| How much does shipping cost? |
| Estimated ground shipping per brand is shown in the table below. Actual shipping will always be shown in the shopping cart and may vary from what is shown below. |
| Total Item Cost per Brand | Shipping | | < $12 | $7.95 - $10.95 | | $12 - $49.99 | $9.95 - $12.95 | | $50 - $99.99 | $14.95 - $17.95 | | $100 - $149.99 | $19.95 - $22.95 | | $150 - $199.99 | $24.95 - $27.95 | | $200 - $249.99 | $29.95 - $32.95 | | > $250 | 12% of order total |
In order to deliver your products as fast as possible and keep our prices low, we ship our products directly from the manufacturer. When you purchase products from multiple brands, we charge separate shipping fees as these items must be shipped separately. You can save money by purchasing related products from fewer brands. Because we can combine your purchase into fewer shipments, your ship costs will be lower. NOTE: The shipping estimates in the above table are the cost per brand |
| How do I identify or shop by Brand? |
We work with the top brands throughout the country to give you access to the largest selection of favors and accessories for your wedding or other event. When shopping on our website, we offer several ways to identify our brands: - Product Pages - The brand name is listed at the bottom of the product description.
- Category Pages - You can filter any category by brand by using the "Sort/Filter By" option at the top of the product area and selecting "Advanced Filter."
- On Any Page - Use our "advanced search," which includes the option to filter results by brand.
- In Our Shopping Cart - The brand name is listed to the right of the product picture.
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| How long after I place my order will I receive it? |
| Most non-personalized orders are shipped out in 3-5 business days. Extremely large orders may take up to 2 weeks depending on product availability. For favors with personalized tags, please allow 5-8 business days for processing. For each item, we will provide you with an estimated delivery date before you order. Note that orders over a certain dollar threshold may require a signature for delivery. |
| Is the product I want in stock? |
| We strive to keep our website up-to-date with our latest stock status. If an item is in stock, it will be available to purchase on our site. If an item is out of stock, we will indicate that on the product page. We do not allow orders for out of stock/backorderd products. However, you can add an out of stock item to your "wish list" and be notified via email when the product is back in stock. Occasionally due to demand, we may have a rare case where the product shows as available but is actually out of stock. Should this occur, we will contact you immediately to determine how you wish to proceed. Often times, the product will be back in stock within a week or two so we can just hold your order and deliver it as soon as it comes in. However, you will be given the option to either change to a new product, wait for the backordered product to come in, or cancel the order completely. |
| Can I pay extra to get my order faster using expedited shipping? |
| At this time, we do not offer an expedited shipping option. We always encourage our customers to order early to make sure the favors arrive in plenty of time. |
| How do I track my order? |
| You will receive a shipment confirmation via e-mail normally within one business day of your package shipping that will include a link for tracking. You can also visit our order status page anytime to get the latest information. |
| Can I order favor samples? |
| In most cases, yes! Most of our favors now have an option to buy a single quantity as a sample. Just look for the "Sample Size" option for the item you wish to buy. Note that if there is no sample option, then it is currently not available for that design. Also, all sample orders must be placed online (no phone orders for samples) and only 1 sample of a design can be ordered. Multiple orders for samples beyond 5 are subject to cancellation. |
| Can I order less than the minimum quantity? |
| In most cases, yes! Most of our favors now have an option to buy a single quantity as a sample. Just look for the "Sample Size" option for the item you wish to buy. Note that if there is no sample option, then it is currently not available for that design. |
| What kind of payment methods do you accept? |
| We accept major credit cards including American Express, Discover, MasterCard, and Visa. For Visa and Mastercard, the credit card must be issued by a US or Canadian institution in order for us to process and accept your order. We do not accept gift cards (e.g., Visa gift cards), money orders, cash, or personal checks. |
| Why do I get an Address Verification (AVS) error when trying to order with my credit card? |
| As an additional security measure, we make sure that the billing address you provide matches the address on your credit card statement. Double-check and be sure that you are using the correct billing address, especially for corporate credit cards. If you have recently moved, your credit card company may not have updated your information yet. If you have not moved or continue to get an AVS error, we recommend that you call the toll-free number on the back of your credit card. The credit card issuer should be able to help you with the AVS error. |
| Why do I need to submit a Credit Card Authorization form? |
| At our discretion, large orders being delivered to an address other than the billing address (that has an AVS match to the credit card being used) may require a credit card authorization form. We may also require an adult signature for delivery. We will inform you if your order requires this extra authorization. |
| Can orders be cancelled? |
| Any orders that are not yet processed can be cancelled.If you must cancel your order please contact us by telephone and via e-mail immediately. (1-866-998-9595). Telephoning or e-mailing us will help insure the cancellation of your order and prevent unwanted charges and shipments. If an order is already boxed for shipment or already left our facility, we cannot cancel the order. We will provide a confirmation via e-mail when your order has been cancelled. After hours instructions can be left on our voicemail and we will then email or call you back to confirm your cancellation. Any engraved or personalized item cannot be cancelled or refunded once it has been engraved or shipped. |
| Any orders that are refused delivery by customer without prior written notification to us will be subjected to a 25% re-stocking fee. All cancelled orders must have written email confirmation from us that the order has been cancelled. |
| What happens if I give the wrong shipping address? (Note: We cannot deliver to PO boxes) |
| Please be sure to include all pertinent information such as apartment numbers at checkout. An incorrect or incomplete shipping address will likely experience delivery delays. If the address problem can be corrected before the product leaves our facility, then there is no charge. However, changes made enroute will be charged up to $25 for the change of address fee that UPS charges us. If a product is completely returned to us because of a bad address, we can reship the items to the corrected address for a fee equal to the shipping charges that were assessed on the original order. If the order is returned because of a bad address and the customer refuses to take delivery at an alternate address, the 25% restocking fee will apply. For perishable and personalized items that are not reshipped to an alternate address, a 100% fee will apply and no refunds can be issued. |
| What is your guarantee? |
| Wedding Favors Unlimited guarantees that you will be 100% satisfied with your purchase. We are confident that you will be happy with your order and we back it up with our guarantee so that you can be confident when placing your order with us. |
Should a problem arise, we will work with you to rectify any situation regarding your order. We recommend you check your order condition immediately upon receipt. If there is a problem with your order, please email our customer service center immediately and we will respond within one business day. Be sure to include your original order number, name, telephone number, the best time to get a hold of you if necessary and a detailed explanation of the problem and specific items that you would like to return. Any problems (damage, personalization, missing items, etc.) must be reported to us within 14 days of delivery in order for the guarantee to be valid. For any problems, we require a digital photo of the issue for review / quality control. Please email photo to service@weddingfavorsunlimited.com along with your order number for faster service.
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- Although we pack each item carefully for shipping, some occasional damage is inevitable when packages are shipped via UPS or FedEx. If your order arrives damaged, we will send a replacement via UPS or FedEX ground delivery for the damaged component or issue a refund for the component cost (excluding shipping charges). All packing should be kept in case the shipping company needs to inspect the package. Damage must be reported within 14 days. No damage claims will be accepted after 14 days.
- Orders sent to a wrong or incomplete address are not guaranteed and address correction charges may be incurred (see our wrong address policy section).
- If there is a problem with an individual perishable item, we will send you a replacement for that item or issue a partial refund for that item. If there was an error on our end on a personalized item, we will send a replacement for that item. Perishables (e.g. fresh-baked cookies and other food) and personalized gift items/favors cannot be returned. Refunds will not be issued for perishable packages returned to us because of an incorrect or incomplete address.
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| What is your Return Policy? (Please read this section carefully) |
| All Returns must have a Return Merchandise Authorization (RMA) number. Perishables and personalized items cannot be returned and refunds will not be issued for these items. For regular merchandise, you must call with in 14 days of receipt to get an RMA number. Returns made without an RMA number will not be valid or accepted and no credit will be issued. NO EXCEPTIONS. Also, note that we do NOT accept partial returns for an item. For example, if you order 100 favors, you must return all 100, you cannot return 20 because you ordered too many. |
| Returns must be received by way of United Parcel Service (UPS) or Fed-Ex and the RMA number must be clearly posted on the outside of the box. Customer is responsible for any shipping charges incurred to return items. Customer should buy insurance to cover the full cost of items that they are returning. Wedding Favors Unlimited will not issue credit in the event that damage occurs to merchandise resulting from a return. Such damage means that the customer must file a claim with their carrier to obtain a refund from them. Returns that are received in excess of 21 days from the original UPS delivery date shall be subjected to a 25% restocking fee (even with an RMA No.). Any order returned without an RMA number will be subject to a 25% restocking fee. |
| All merchandise returned must be in its original packaging in new and unused condition. Merchandise returns not returned in its original packaging will not be accepted and credit will not be issued (even if an RMA number was granted). All engraved or personalized items are not returnable or refundable. All personalized or customized items are not returnable or refundable. If we made an error on your order, please contact us immediately so that we can replace the items that we made an error on. Close-out items are considered final sale and are therefore not returnable or refundable. No returns allowed on wedding bubbles, jordan almonds or other edible merchandise, and any cameras/films products. Sorry, we cannot accept partial returns. |
| Please call us to clarify this policy if you have any questions. All return items are subject to final inspection to qualify for credit, either partial or full credit. Refund will be for purchase amount only. Sorry, shipping and handling cost is not refundable. If free freight was given at the time of purchase, the original freight cost (had the free shipping coupon not have been applied) will be deducted from the refund amount. Similarly, if a coupon was used for a purchase made over a certain dollar threshold (e.g., $20 off orders over $199) and part of the order is returned so that the adjusted total is below the coupon dollar threshold, the coupon discount will also be deducted from the refund. Please allow up to 14 days for your refund to be processed once the goods have been returned to us. |
| Will you share my personal information with other companies? |
| Protecting your privacy is important to us. We hope the following statement will help you understand how Wedding Favors Unlimited collects, uses and safeguards the personal information you provide to us on our site. Wedding Favors Unlimited may disclose personal information of a user only if required to comply with the law or legal process. Wedding Favors Unlimited may share your postal mailing address for periodic mailings from other reputable companies. If you would rather not receive such offers, just call or write to let us know. |
| When you purchase from us, you will have the option to be placed on our e-mailing list. If you choose to be on our e-mailing list, we may send you periodic emails detailing special offers. We do not share your personal information with anyone outside the company, except where noted above. If you would like to be removed from our e-mailing list, simply follow the instructions that are included with each email. |
| Is it safe to use my credit card to order online? |
| Our site uses the industry standard Secure Sockets Layer (SSL) protocol that encrypts personal information being transferred over the Internet during the ordering process. This information is kept in a protected directory accessible only by the employees that process online orders. We do not store credit card information. When your browser is in secure mode, you will notice an unbroken key or lock icon at the bottom of the browser window. |
