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- cindy - I was very pleased with the customer service, as evidenced by a letter I sent immediately following delivery, a copy of which follows:
I am writing to say thank you so much for your great customer service and exceptionally prompt delivery. I decided to place an order with you after I made an order of the same favor from another online company over 2 months ago. They promptly charged my card and have still not delivered my items. I've been fighting with them for several weeks and have had to dispute the charge with my credit card company.
Because of that experience, I was extremely wary of dealing with online companies for my favor purchase, but I'd simply fallen in love with these favors. After I found them on your website, I called your customer service number yesterday to confirm you actually had this favor in stock which matched my wedding theme so perfectly. I spoke with a very nice woman in Minnesota named Jody. She reassured me that you had the item in stock and it would be shipping from Norcross Georgia. That sounded wonderful as I work in Atlanta, Georgia, just a few miles away. After speaking with her I felt comfortable placing my order over the phone, despite my reservations about online companies. She gave me a confirmation number and an expected delivery date of by June 10th. She was amazingly helpful and sweet, and made me feel confident I'd found the right company. I recieved my confirmation email within minutes.
When I arrived at work today and discovered that the favors I ordered yesterday were delivered today and looked great, I was initially concerned that the delivery was from the other company I'd been fighting with for so long. I thought maybe they had finally gotten their act together and shipped it out without telling me. I thought it couldn't be possible that your company could turn around my purchase in one day. I am so pleased to have been wrong. After I confirmed on your website and from the packing slip that it was, indeed, your company's product, I was shocked and ecstatic.
I can't remember the last time I wrote customer service for any company thanking them. I appreciate you giving me a reason to do so. I told my fiancee last night that if you delivered them on time we should look at some of the bridal gifts and other items on your website for things we still need. Be assured, you will get more purchases from me over the next month or two.
Thank you again for reinstating my faith in customer service. I had thought it was a lost art. And please thank Jody for her patience with my repeated questions and frustrations stemming from my prior experience.
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