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Shipping Guarantee Details

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Our Shipping Guarantee Policy
(Updated July 1, 2018)

  • Delivery Date - The delivery date is defined as the date on which our delivery service, such as UPS/Fedex, attempts to deliver the package.
  • Promised Date - Our delivery promise date is any day within the delivery date window indicated to you on your order confirmation. This could be a range.
  • Proof of Delivery- We will not be obligated to refund your shipping charge if we provide you with proof of timely delivery, consisting of the date and time of delivery or attempted delivery and, if applicable, the name of the person who signed for the shipment, or service-exception information reflecting that the failure to deliver timely resulted from circumstances described under the Liabilities Not Assumed section.
  • Liabilities Not Assumed - If our failure to deliver resulted, in whole or in part, from Perils of the air, public enemies, criminal acts of any person(s) or entities, including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotions, hazards incident to a state of war, local or national weather conditions (as determined solely by Wedding Favors Unlimited), local, national or international disruptions in ground transportation networks (as determined solely by us, UPS, or FedEx), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or shortages caused by pandemic conditions or other public health event or circumstances, natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to shipping personnel, and disruption or failure of communication and information systems (including, but not limited to, shipping systems).
  • Required Information: We will not be obligated to refund your shipping if you did not properly provide the precise address, including, without limitation, the correct business name and contact name or recipient name and deliverable address (number, street, apt or unit number (if applicable), city, state, and a five-digit ZIP code)
  • Our refund under the money-back guarantee will be applied only against charges for the shipment giving rise to the credit.

Other Limitations

  • At the sole discretion of Wedding Favors Unlimited, the money-back guarantee may not be honored when the request is made by, or the information utilized to determine the status of the package is determined by, a third party other than the payer of the charges.

  • The Money-Back Guarantee applies to deliveries within the U.S.

  • If we use the U.S. Postal Service or an interline cartage agent for delivery to remote rural areas, the money-back guarantee only applies to the portion of transportation provided directly by Fedex or UPS.

  • Packages tendered for delivery on holidays that are business days for Fedex or UPS (for example, Good Friday and Presidents Day) will be scheduled for delivery on that day if the recipient business is open. However, if the recipient business is known by our shipping carrier to be closed due to the holiday, the packages will be scheduled for delivery on the next business day the recipient is open, but the money-back guarantee will not apply.

  • If a delivery later than the original scheduled delivery day or time is requested by the shipper or recipient before the first delivery attempt is made, the delivery commitment for application of the money-back guarantee policy will be adjusted to account for the requested delivery date and/or time.

  • If the shipper or recipient informed Wedding Favors Unlimited, or the shipper such as Fedex or UPS, that the recipient location is closed on a certain day or at a certain time, or unavailable to accept delivery, the delivery commitment for application of the money-back guarantee policy will be the next business day.

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"Great customer service & amazing value! You cannot beat this price, trust me - I shopped around. Also, they arrived quickly, with no issues! Would definitely buy from Wedding Favors Unlimited again! Thank you!" ~Kristine Read more customer testimonials