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Our No-Break Guarantee We know that sometimes, glass breaks. We triple-pack your glass favors with our proprietary packing technology, but sometimes, there's only so much we can do. Our Insurance Policy If you join the Insider's Club, we'll insure up to $50 of breakage for FREE. This covers any product we sell. 1. Take Pictures of any and all broken items. The more pictures, the better. 2. Submit the pictures here 3. Wait 2 business days to hear back from us Because glass sometimes breaks, we encourage our shoppers to buy 2 or 3 extra for every 100 items they purchase. Since we make personalized items one-by-one and by hand, replacements can take awhile and often require another setup fee. For that reason, buying a few extra can save you piece of mind, time and money.
Other Important Information -If approved, you will receive a credit to your original method of payment. Any discounted pricing will be incorporated. We are unable to replace any broken items. Only a credit will be issued -Wedding Favors Unlimited reserves the right to refuse any claim on any basis, or adjust the claim, as it sees fit -No claim will be processed without pictures. If you are unable or unsure how to take pictures, please contact us. |
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