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Q. I was wondering if you are able to put an image on a mug that isn’t one of the images already listed? - Kelsey, Salem, Virginia |
A. Only the design options listed on our site are available. I'm sorry, we're not able to accept other images, photos or logos. - Belle *Customer Advisor* Sep 13, 2019 |
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Q. Where I can upload my own design? - Natalie, Henderson, Nevada |
A. Sorry, only the design options listed on our site are available. We're not able to accept other images, photos or logos. - Belle *Customer Advisor* Sep 11, 2019 |
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Q. Does the print come on both sides? - Eleanor, 384 New Brunswick Ave East Bru |
A. No i'm sorry, the print is only on one side. - Rechelle *Customer Advisor* Sep 2, 2019 |
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Q. Is it possible to take a design and customize it? I love the coffee mug design with the mountains but it reads "On the Greatest Adventure" and I'd like to change that to "The Perfect Blend" Is it possible to do that? - Natalie, Henderson, Nevada |
A. Only the design options listed on our site are available. I'm sorry, we're not able to accept other designs for the Custom Seasonal Theme Playing Card Favors. - Rechelle *Customer Advisor* Jun 28, 2019 |
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Q. I was looking at the Personalized White Ceramic Wedding Mugs (50 Designs) and I was wondering if it possible to re-create a design not on the site? - Katie, Bronx, New York |
A. I'm sorry, Only the design options listed on our site are available. we're not able to accept other images, photos or logos for the Personalized White Ceramic Wedding Mugs. - Rechelle *Customer Advisor* Apr 15, 2019 |
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Q. If I order a small number of coffee mugs now to determine if we like them, do I have to pay the $45.00 set up fee again to order the larger number? - Mary Ann, Castroville |
A. Yes, that fee is applied to every order regardless if it's a repeated order. My apologies for any inconvenience. - Sara *Customer Advisor* Aug 9, 2018 |
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Q. How much would 200 mugs weigh approximately? - Ruthly, Baltimore, Maryland |
A. We can only give you the unit weight not the total shipping weight. The unit weight of the Personalized White Ceramic Wedding Mugs is 0.910 lbs. So 200 mugs would be approxmiately 0.91 * 200 = 182 pounds. - Jeanne *Customer Advisor* Jun 28, 2018 |
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Q. I am trying to order 200 personalized mugs for a wedding. I want to have 2 different designs as part of the same order. Is that possible? - Ruthly, Baltimore, Maryland |
A. I'm sorry, each design would be considered a separate order for the Personalized White Ceramic Wedding Mugs. The shipping can be combined, but you'd just need to add the quantity of each design into your cart to choose different designs. - Sara *Customer Advisor* Jun 28, 2018 |
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Q. I'm trying to order coffee mugs without any text. I only want the live pendant design on them. It is not allowing me to do so. - Nancy, Dearborn, Michigan |
A. The Personalized White Ceramic Wedding Mugs (50 Designs) really includes personalization so text should be added on the item. You can put the name or date and choose the design you want from our 50 designs. - Rechelle *Customer Advisor* Jun 25, 2018 |
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Q. Are your coffee mugs dishwasher safe? Where are the 50 design choices available to view? - Kathy, Lewisburg, Pennsylvania |
A. No, we recommend handwashing the coffee mugs. You may click on the link towards the bottom of the description that says "View Glass Designer". It's also available again in the shopping cart, if you click 'complete missing information' under the personalization area. - Jodie *Customer Advisor* Jun 25, 2018 |
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Q. Hello. Do the wedding mugs come in any other color besides white? - Marika, Tampa, Florida |
A. Yes, we also have this Personalized White Ceramic Wedding Mugs (50 Designs) in black, you can check out this page. - Rechelle *Customer Advisor* Jun 18, 2018 |
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Q. Hi! I'm looking for wedding party favors. I like the idea of the wedding mugs. The description says that you have 50 designs, but I do not see an option where I can view all 50 designs. Could you send me the designs or point me in the right direction? - Marika, Tampa, Florida |
A. There's a link that says "View Glass Designer" on the product page of this Personalized White Ceramic Wedding Mugs (50 Designs) so you can view the designs available. To select your design, first add the item to your shopping cart and then click the 'personalization tab.' - Rechelle *Customer Advisor* Jun 18, 2018 |
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Q. I would like to order 600 mugs of 3 different color prints. Will that be ok? - Emelda, Lanham, Maryland |
A. Yes, but please note that a separate Artwork Set Up Charge of $45 will be applied to each design for the Personalized White Ceramic Wedding Mugs (50 Designs). If the personalization is the same on all 600 mugs, then there's only 1 charge of $45. Even changing the ink would result in an additional artwork set up charge. Please contact us via chat or give us a call so we can set you up properly. - Jodie *Customer Advisor* Jun 8, 2018 |
